We endeavour to dispatch all items within 1 working day of ordering.
For stocked items, our cut off times for same day dispatch are as follows:
Royal Mail – 2:30pm (Mon-Fri)
Other than services that specify, orders will not be delivered over bank holidays and weekends.
We will not be held liable for any shipping costs, labour charges or consequential losses incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.
We have the ability to ship items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country.
When placing your order, you may find that only UK Mainland delivery is displayed. Please contact us for an accurate quotation for shipping to your destination. We will always strive to provide you with the best possible service available for your order. Our charges quoted will include cost of any necessary packaging materials needed as requested by the chosen shipping agent.
The Shipping and Taxes estimate DOES NOT include any Import Tax, VAT or Duties you may be liable to pay upon import into your country. It is the buyers responsibility to pay these charges upon import and to adequately research such charges BEFORE purchasing any items. If import duties are not paid, the item may be returned back to us. The initial shipping costs and any extra charges we incur as a result of this will be deducted from any refund made to you.
Before emailing for a shipping quotation, please make sure you have a comprehensive list of everything required and also complete details of the shipping destination in order to speed up the process.
To track your order, please view the tracking page associated with the carrier of your order:
Royal Mail: https://www.royalmail.com/track-your-item
Parcelforce: http://www.https://www.parcelforce.com/track-trace
DHL: http://www.dhl.com/gb-en/home/tracking.html
DPD: http://www.track.dpd.co.uk/
We only provide online quotes for UK mainland shipping. For information regarding shipping to your country, please contact us at luke@tuneautomotive.co.uk
All customers must pay for their parts / invoices in full prior to removing property or vehicles from our premises, It is our right to withhold keys until payment is made in full. There are no exceptions.
We do not offer credit terms under any circumstances.
All goods remain the property of TUNE Automotive until paid for in full.
We do not accept cheques. Due to counterfeiting, We only accept cash upto £1000 in one transaction. We reserve the right to decline cash payments of more.
Contract
By placing an order you are offering to purchase products on and subject to these terms and conditions. TUNE Automotive reserves the right to refuse any such offer made by you. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your offer. A contract between you and us will not be formed until we accept your offer by sending you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
In order to contract with TUNE Automotive, you must you must pay for goods before we dispatch them.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.
If we are unable to accept your order, we will inform you of this as soon as possible. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. In such a case we will not charge you for the product.
Pricing, Availability and Changes
All orders are subject to availability and confirmation of the order price. Delivery costs will be charged in addition (see ‘Shipping’ below); such additional charges are clearly displayed on our website and included in the ‘Total Cost’.
Whilst we take reasonable care to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund (see below for our Returns policy).
The images of the products and/or their packaging shown on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product and/or its packaging may vary slightly from those images.
If you wish to make a change to the products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
We may change a product (for example, to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements). These changes will not affect your use of the product.
Our privacy policy can be found HERE
Our returns policy can be found HERE
One some products, such as Injectors or Turbochargers, we may retain a ‘Core Charge’, which is refunded on the return of your old item. In all cases, the part must be in a serviceable condition. For Turbochargers, this means the housings must not be damaged beyond repair. For Injectors, the bodies must be able to be reused with only minor replacement parts required. Specifically for PD injectors, we will only refund the Core Charge if the injectors either pass the test, or fail due to nozzle issues. If the bodies fail, the core charge will not be refunded, and the test fee of £35 + VAT and Shipping would need to be paid if the Injectors are to be returned to you.
If you receive a part that is incorrect, faulty or not fit for purpose, we reserve the right to take a deposit payment (up to the full value of the item) prior to sending out any replacement parts. The deposit will be refunded in full upon return of the incorrect, faulty or not fit for purpose part, unless the item needs to be returned to the manufacturer for a warranty inspection / report.
Alternatively the incorrect, faulty or not fit for purpose part can be collected by our courier. Failed collections will be charged at £10 + VAT.
Darkside Developments will not be liable for any consequential losses due to any faulty or incorrect parts received.
All Genuine and OEM Parts carry a minimum of 1 Year Warranty (2 Years in some cases) when fitted in a standard car. With most manufacturers, any performance enhancing modifications will void the warranty on those parts.
For any aftermarket / upgrade parts the warranty lies with the manufacturer and in most cases there is no warranty other than for manufacturing defects.
In all warranty cases, the manufacturer and TUNE Automotive are not liable for any labour cost claims or consequential losses as a result of a failure of any part.
In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.
If It is possible to claim Labour costs from the manufacturer the maximum paid is £30 + VAT per hour at book time (Auto – Data)
Please Note – All Dual Mass Flywheels have no warranty when fitted to modified vehicles. This includes kits fitted with any performance Clutch Kits.
Warranty Exclusions,
Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, for example, taking appropriate action in the event of warning lights appearing.
Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer’s / TUNE Automotive recommendations.
Damage or defects caused by improper use of the vehicle, Accident damage, neglect, or use of the vehicle for motorsport activities.
